Privacy Policy

1. Introduction

HostHelper ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, password, and profile details
• Property Information: Property addresses, WiFi details, check-in/out times, house rules, and appliance instructions
• Billing Information: Payment method, billing address, and transaction history
• Guest Messages: Conversations between guests and our AI concierge
• Usage Data: How you interact with our platform, including pages visited and features used

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Send marketing communications (with your consent)
• Monitor and analyze trends and usage patterns
• Comply with legal obligations
• Detect and prevent fraudulent transactions and other illegal activities

4. Data Security

We implement comprehensive security measures to protect your personal information. All data is encrypted in transit using TLS (Transport Layer Security) and at rest using AES-256 encryption. We maintain industry-standard security protocols and conduct regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not share, sell, or lease your personal information to third parties. We may disclose your information only in the following circumstances:

• Service Providers: We share information with vendors and service providers who assist us in operating our website and conducting our business
• Legal Requirements: We may disclose information when required by law or when we believe in good faith that disclosure is necessary to comply with legal obligations
• Business Transfers: If we merge, consolidate, or sell substantially all of our assets, your information may be transferred as part of that transaction

6. Your Data Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information
• Opt-Out: You can opt out of receiving marketing communications from us

To exercise any of these rights, please contact us at privacy@hosthelper.app.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and understand how you use our services. You can control cookie settings through your browser, though some features may not function properly without cookies.

8. Retention of Data

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Property and guest conversation data is retained for your account duration. You can request deletion of your data at any time, subject to legal retention requirements.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

HostHelper is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will take immediate steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or other factors. We will notify you of any material changes by updating the "Last Updated" date and, if the changes are significant, by providing you with a more prominent notice.

12. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your data rights, please contact us at: